I just can't say enough THANK-YOUs to the team of Julio & Nino for once again cleaning & refreshing my whole house carpet to look new again - this time... read more they had to contend with 2 yrs of dust & they did an absolutely perfect job!  Greatest carpet cleaning tech team ever!  Thank you again, Rich Paulin for having a very professional team!

  The Specialist Carpet Care cleaned our wall to wall carpet, area rugs, sofa and love seat and all cushions. They did a perfect job. The specialists were knowledgeable, thoughtful, friendly... read more and efficient. We are so happy to have our carpeting and furniture clean and fresh. Thank you so much!

  Rich and his team are very professional. They did a great job on our carpets before we moved in. Highly recommend!!

  Rich's crew was very professional, on time and did an awesome job. They cleaned the carpet, area rugs, fabric covered chairs and ottoman in our rental. We are so amazed... read more how everything turned out. They even got the burn marks out of the chairs and carpet. Highly recommend. Don't go anywhere else and call Rich today!

  My carpet had the most awful smell and 2 different carpet cleaning companies couldn't get it out. These guys came and replaced the tack strip, pad and cleaned that carpet... read more really well. So pleased! Highly recommend and will use again!!

  OMG!!!  It looks like I have brand new carpets and they're 14 years old!  These guys even got black SHOE POLISH out of the carpet!  And PRINTER INK!  It looks... read more fabulous, smells wonderful, and the crew was intelligent, polite, and personable. I'm telling EVERYONE about what a find they are

  I work closely with Rich and his crew. I'm a carpet dyer and handle correcting bleach spots and other carpet color fade issues that come up. I know a lot... read more of carpet cleaners and have to say Rich is on the "Top Shelf" when it comes to understanding the many different carpets and fine fabrics that are in high end homes and resorts. His company is organized and therefore dependable and uses state of the art equipment and treatments.
He is the only one I know of that has a fiber sealer that is absolutely the best and latest nano technology. We treated a couple chairs I had reupholstered and anything that gets on the fabric just beads up and is easily removed. Pretty amazing stuff!
I recommend The Specialist company, with confidence, to my carpet dyeing customers that need carpet, area rug and upholstery cleaning and protecting.

  We've been using The Carpet Specialist since 2011 and have been very happy.  Recently Rich's crew cleaned our entire home- they worked hard on an incredibly hot day, and were... read more professional.  There was one area on the carpet that, in the process of their efforts, had some discoloration.  The next day Rich arranged to have a spot dye specialist out to the home and the problem was corrected within an hour.  It was clear to me that Rich's primary concern was to keep his customer's happy and he went out of his way to do so- very happy and will continue to use Rich and the Carpet Specialist's team!

  This crew is AMAZING!  Superb work, efficient, on-time and offer excellent products for the optimum results!!!

We had a massive plumbing issue that was like living in a never-ending nightmare and... read more just when we thought things were going to be okay, more moisture came up through the subfloor again, causing more water damge to padding, carpet and major stinch!

Rich and his team came to the rescue AGAIN...treated the sub-floor with sanitizers, deodorizers and antimicrobial solutions...installed new tack board and padding and cleaned the carpet again in the room affected and turned out just like new!  It's like magic and for anyone thinking it's beyond repair, don't give up until you speak to Rich.

He & his team work really well together with excellent communication to let us know when they are coming and always super friendly!!

Thank you for doing great job and saving our carpet !!!!

  If you take anything from this review, please ignore the negative bashing & inappropriate reviews listed...   However, I noticed only a couple, I feel it is extremely unfair and... read more inappropriate to take down a companies good name out of spite.  Most importantly, I feel this person was obviously set to discredit an upstanding family owned business on a personal vendetta and is highly inappropriate to attack someone based on physical appearance.  Not cool.  It is also extremely obvious that, providing excellent customer service sometimes includes being available to take calls, text and connect with customers whenever the calls come in... I knwo I certainly appreciate prompt responses.

To the point of this review:
I would highly recommend Rich and his crew to take on any job you have... I am a firm believer in the products he uses and extremely  impressed that he continues to resource the most cutting edge in technology and constantly improves his knowledge by attending industry related trades shows and seminars, etc.

Our job:
We had a nasty ordeal due to the main sewer line blowing under the house and if anyone has ever smelled a stick so hornendous, this was this smell...  It was so bad, we had to seal the entire room off and within other parts of the house, we experienced servere allergic reactions to the bad air quality.  

My family researched who to call to help and from the start, Rich said we had a "major problem" and was so honest, he would NOT  take the job until the "problem" was addressed... Well, he was right... The plumbers found the problem, which was fixed right away and against all odds, Rich and his hardworking crew preformed miracles!!!

First he strategically mounted air blowers under the home to dry it out.  And believe me, he already made two house calls to assess and later, provided the  quote.  Next, he proceeded to attack the job by breaking it up into different days so we could move furniture and still live here while being cleaned up.

There was quite a strategy in place and all I can say, trust Rich and go with it... Upon arrival, his other trusted expert technician scanned the room with a special light to detect urine stain in the carpet (we had nine).  Next, Rich made sure the house was treated with a hospital grade sanitizing solution with antimicrobial formula desgined for tough jobs like this.  After that, they pulled up the carpet, tossed the old toxic padding and treated wood along with applying a "sealant" after so the moisture cannot come up again (in the event something else happens...Heaven forbide ).  

The next step was beyond impressive  as  Greg, his technician,  went on his knees to remove all the staples and old padding so they could prep for new.  It's was not a job done in one day nor, did Rich ever rush his crew or skip steps.

He is extremely consciousness to follow all healthy and safety protocols and moreover, I find it very rare to hear the owner of a company concerned about how his crew  washed their hands for lunch, in addition to other safety instructions.  

This team shows up on time and ALWAYS sent a text and / or called to advise of their arrival,  provided a detailed breakdown of the job and came in on budget... They even went to the trouble to help secure the "squeek" in the floor boards so my dog wouldnt keep getting spooked.

At the end of the process, the rooms impacted most received new padding & tack board... Which was also reassuring to see he took a sample of the padding to make sure it was exact.   After installing the new padding & carpet, magic was preformed and the carpet turned out just like new!  

The odor is gone and although I was skeptical, I am a true believer!  Rich has the most cutting edge technology available to help clean and dry the carpets, which are only as good as the team working in your house and they are the BEST!!!!

THANK YOU FOR SAVING OUR CARPETS & DOING SUCH A FANTASTIC JOB!!!  

OUTSTANDING JOB & will only call you "The Carpet Specialist" for all of our future needs... Hopefully no more disasters but, knowing you can bring old stinky carpets back to life is really amazing!

  We used the Carpet Specialist last week on short notice to get our carpet cleaned and stretched before listing on the market.  Was really impressed with Greg and Nino.  They... read more were on-time, and very respectful in their work while at the house.  The quote was more than reasonable, and the results were the best I've seen from carpet cleaner in the area.  Rich (the owner) was very responsive and helpful.  Thank you guys for doing a great job! I very much recommend them to anyone looking for very professional work.

  Just had my area rugs cleaned. The one with dog urine came back perfect- looks like new. The smaller newer one beautiful.
Even better they steam cleaned my kitchen floor and... read more sealed the grout. I have white grout now; I forgot what new grout looked like.
I can't say enough about Rich Paulin and his crew.

  The workers came in and started setting up, then before they started we were quoted a 70 dollar higher price since the last time we used them. I called Rich... read more the owner and he proceeded to get loud, even my husband could hear him from across the room. He said it was because of pet stains, free 50ft last time, and product price. He then said, he didn't even want to do the job, so we had them pack up and leave.  We told the workers it wasn't their fault, but we couldn't continue. Rich then immediately called back and told my husband that he was upset from another phone call and that was his excuse for his behavior.
Needless to say, we will never use this company again.

  A year later and I'm still more than satisfied with Rich's team. Efficient and effective, the whole house smells and looks amazing. They were even able to revive one of... read more our antiques I had thought had seen it's final days. Truly top notch. I would not look any farther than The Specialist.

  I highly recommend Rich and his crew.  They remove stains on my carpet and they never come back. They make our 10 year old carpet look new.  They have a... read more genuine concern for the quality of their work and my satisfaction.  I even had them clean the carpet at our office.   Will definitely use again.

  I would highly recommend Rich and his team - especially if you have wool rugs! He clearly knows his rugs / fabric and was able to educate us on how... read more best to care for our rugs. Not to mention he was able to get our Room & Board rug looking like new again! We will definitely be using Rich in the future and highly recommend his services!

  Great work. They showed up on time and used a 4 step process to get my carper clean and it needed it!. They stand behind their work. They got the... read more carpet very dry before they left.

The owner, Rich, comes out on most jobs to make sure that get it right.

  Excellent work. Very detailed and knowledgeable about carpet and upholstery.  My carpets look brand new again. They were on time and very accommodating. I had to cancel last minute and... read more there was no hassle rescheduling. You won't be disappointed.

  The most knowledgable person I've ever meet about cleaning. Sofas & recliner look new after 2 yrs of daily use. So glad I called them, they are in my contact... read more list for good!
Excellent job! Thanks guys!

  Excellent Job!! My neighbor referred Rich to me. I got my carpet cleaned yesterday and it looks like new now. Highly recommended.