General Questions

Drying time for these services are dependent on multiple factors, such as carpet/fabric, current environmental climate and air flow.  A) Carpet- generally 4 to 6 hrs. We thoroughly extract all excess water from your carpets. Our truck-mounted steam cleaning process will not leave your carpets “wet”. However, your carpets may be damp for up to 24 hrs.  B) Upholstery- 2-3 hrs.

Yes, of course we do; however, we are not professional furniture movers. We ask that you have the items you would like moved beforehand. We strongly prefer not to move extremely heavy, breakable, sensitive items as it is not ours and would not want anything to happen to them. We truly desire to help our customers, so if you need help with normal items, we will attempt to help.

Yes, all of our cleaning agents are environmentally safe. We primarily utilize cleaning and stain removal agents from two of the leading manufacturers in the industry, Pro-Chem and CTI’s Pros Choice. Our main cleaning agent is a completely “green” product called Soap-Free Procyon which leaves carpets and fibers fresh, clean and residue free.

A) Carpet – the 2 leading carpet manufacturers in the world, Shaw & Mohawk, recommend getting your carpets professionally steam cleaned every 12-18 months. If you have heavy foot traffic, children or pets we recommend getting them cleaned every 6-12 months.  B) Upholstery- Every 1-2 yrs. depending on usage.  C) Area Rugs- Every 2-5yrs. depending mainly on quality and usage.

The Fiber Cleaning Specialist proudly serves most Orange County cities and a few coastal South L.A. County cities, such as Seal Beach and Belmont Shore. Our main area of Operations are in cities such as Huntington Beach, Newport Beach, Corona Del mar, Irvine, Tustin, Santa Ana, Fountain Valley and Westminster.

Yes, we have all of the proper Insurances as well as current licenses and certifications.

A) It is not necessary for you to be home. The owner of the business is a trained professional who operates his business based on trust and loyalty.  B) If this is the first time we are doing this job, we ask that you be at home to express what you would like us to do.

We utilize a hot water extraction method which is commonly known as truck-mounted steam cleaning. This is the industry recommended method for carpet, upholstery and area rug cleaning.

Absolutely. When the owner arrives at your home or business, he will give you an estimate and explanation of what he will do before they get started. Because this is an owner operated business, who is busy servicing customers the vast majority of the time, it is difficult for him to go out of the way to provide an estimate if there is no work involved.